By Canadian Security
Garda World Security Corporation announced it has won BOMA National’s Pinnacle Award for Customer Service “Above and Beyond”. The award was presented to GardaWorld at the annual Bomex conference, which was held in Halifax on October 3, 2013.
By Canadian Security
The Pinnacle award recognizes and promotes service excellence in the supplier community of the commercial real estate industry, according to the Building Owners and Managers Association of Canada. Supplier companies were invited to submit proposals on how they provided extreme customer service above and beyond their customers’ expectations.
To be eligible for BOMA’s National Pinnacle award, companies had to win at the local BOMA Association Awards competition, which GardaWorld did in June of this year.
GardaWorld’s submission told the story of how the Calgary team came together to support Oxford Properties, a long-term national client whose parking garages in five of their buildings were submerged under water. “The emergency called for additional security resources from GardaWorld, which was no small challenge, says Scott Young, GardaWorld’s Director of Business Development, Western Canada.”
“Because the downtown core was evacuated, check stops were set up by Calgary Police at all road access points into the downtown core, and they were turning away all traffic,” he explains. “GardaWorld’s Management team – Roger Maslen, Dan Dhanoa and John Weyland – a got in touch with CEMA and GardaWorld was granted “essential services” status and guards in uniform were granted access into the restricted areas.”
GardaWorld’s Calgary’s commitment and team work gave Oxford Properties Security Manager Dave Edwards a high degree of confidence amid one of the worst natural disasters the city had ever experienced.
“Several of the guards deployed at our sites slept on site at the end of their shifts, mostly out of concern for how they would get back on site for their shift the next day,” says Dave Edwards, Security Manager, Oxford Properties, Calgary, AB. “For those that travelled your mobile team did a great job in getting them in and out of the evacuation zone when public transit was not available. The scheduling went exceptionally well and we were never concerned that our requests would not be met.”
“This is a fantastic win for GardaWorld, as it demonstrates our commitment to our clients within this important industry,” says Marc-André Aubé, Chief Operating Officer of Protective Services. “It is also a shining example of how our Ontario and Western Canadian teams came together for a common purpose.”