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CATSA offers apology for flight refusal

TERRACE, B.C. - An official with the Canadian Air Transport Security Authority says a "big mistake" was made when a retired BC social worker was prevented from boarding his flight because the all-female security crew refused to frisk him.


August 19, 2015
By The Canadian Press

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Robert Hart has an artificial hip that set off the metal detector at airport security but was not allowed to board his flight in late July.

His flight to a family wedding in Ontario was delayed until a male officer arrived for a later shift.

He complained to CATSA, which quickly investigated and found that his concern was justified.

Mathieu Larocque says the officers made a big mistake and airports across the country have been reminded there are procedures to have passengers screened when there are no same-sex officers.

He says CATSA has apologized to Hart and are inviting him to file a compensation claim for any money he may be out of pocket because of the mix-up.


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