Top 10 Under 40: Sergio Angelucci, Coordinator, security, parking & emergency response, West Park Healthcare Centre

What do you enjoy most about your security role?

As a security professional I find it rewarding to know that ultimately I am contributing to the safety and peace of mind of those I’ve been entrusted to protect. Allowing our health-care professionals to focus on the important job that they have at hand is something that gives me great comfort in the work that I deliver. I also find it a privilege to collaborate with people who share my passion, mindset and goal to provide the best security that is non-invasive yet provides optimal results.

How has the industry changed since you became a security professional and what further changes would you like to see?

The expectations of security professionals has dramatically increased over the years from general duties to the inclusion of supporting other departments and programs. We also find ourselves in a world where cybersecurity is a growing threat and many have shifted their focus away from physical security as a result. I think the biggest challenge in health care is both the increase of violence and need for security to intervene in physical altercations. Health-care workers experience the highest level of workplace violence of all occupational groups.
Security is historically known to be a reactive industry, as opposed to a proactive one, and this mentality needs to change throughout the industry. Investing in one’s security program while ensuring fair compensation for guards, given the level of risk they face, will result in less turnover, a higher calibre applicant, and a more secure environment.

Outside of professional training, what has helped you the most in terms of skills development?

I’ve been fortunate in my 17-year career to have always found leaders and mentors who have seen the potential in me and confidence to provide me with additional responsibilities that helped me grow in the breadth of my experience, awareness and knowledge. Finding ways to be active and network has been a tremendous help in my career as well as participating in educational and young professionals events. I was also fortunate to have been introduced to the International Association for Healthcare Security & Safety early on in my career.

How can the security industry encourage more participation and market itself as a viable and thriving career?

I think we as leaders need to do more to help change the narrative when it comes to how people view jobs in the security industry. What was once meant to be a part-time job quickly advanced into a career when I was able to see the plethora of opportunities that existed. Like with any career, the effort you put in will determine your outcomes.