Quality assurance solution for public safety market

Canadian Security
August 12, 2013
Written by Canadian Security
NICE Systems announce the launch of NICE Inform Version 6, which enables Public Safety Answering Points (PSAPs) to evaluate the quality of service delivered across an entire emergency incident.

The solution has been designed to offer value to public safety organizations as it supports the evaluation of single calls as well as complete incidents, including the processing of multimedia input, such as GIS, video, and CAD screen.
 
NICE Inform integrates multimedia data from various capture platforms into one comprehensive incident timeline. This helps PSAPs and various security operation centers reconstruct events, giving them a 360-degree view of the incident for investigation, debriefing and training purposes.
 
The latest release of Inform adds quality assurance tools. Leveraging NICE’s years of experience in contact center workforce optimization, these tools are designed to help organizations identify knowledge gaps and training opportunities across entire incidents to help improve future responses.

 

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