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Cameras replace border guards in pilot project

A pilot project at the Morses Line border crossing in Saint-Armand, Que., has travelers processed by an off-site officer through a kiosk equipped with two-way audio and one-way video.


October 31, 2016
By Staff

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Remote traveler processing is used to extend the hours of service for the crossing. During staffed hours, travelers are processed by a border services officer as usual.

As statement by CBSA explains that enhanced infrastructure and equipment – such as fencing, gates, increased lighting and video cameras – have been installed to prevent travelers from crossing the border without authorization and to ensure border integrity is maintained.

The remote traveler processing is performed by a border services officer located at the CBSA Telephone Reporting Centre in Hamilton, Ont. The officer will see vehicles approach using the on-site video cameras. The officer will then interview the driver and any passengers using the audio-video system at the kiosk. After the interview, the officer will determine whether the driver and any passengers and goods in the vehicle are allowed to enter Canada.

A story on the CBC News web site says the exits and entrances to the facility are protected by fencing and crash-proof gates. It also says the one-year pilot project included a new building at Morses Line and, along with the technology, cost $16 million to implement.

CBSA told CBC News that more than 4,000 travellers have used the off-hours services since it launched. Once the pilot phase is completed in January, CBSA will assess the project to determine if it should be expanded.